Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or curious how we put our rankings together? This page covers the ways to reach the Best Casinos Canada team and what you can expect once you do.
Ways to Get in Touch
Email is the best route to us. Send your message to [email protected] and a member of our team will read it — we don't rely on automated replies to close out enquiries. Where possible, let us know the subject in a line or two upfront (a specific casino, a bonus term, a page you're referring to) so we can route it to someone who knows that corner of the site well and get back to you sooner rather than later.
We aim to reply within a couple of working days. Around the launch of a new welcome bonus or a fresh site update, it can take a bit longer — thanks in advance for your patience.
What Readers Usually Write In About
- Bonus and promotion questions — Wagering requirements, minimum deposits, or why a free spins offer looks different once you click through to the operator's site.
- Corrections — Casino terms, licensing details and offers change often. If something on this site looks out of date compared with what a brand is currently advertising, tell us and we'll check it.
- Ranking and rating queries — Readers sometimes want to know why one Canadian online casino sits above another, or why a brand they use isn't listed at all.
- Payment method questions — Deposit and withdrawal options for CAD players, processing times, or fees you've run into that we haven't covered clearly.
- General feedback — Suggestions for topics to add, including areas like non-GamStop options, which we cover separately on our Best Non GamStop Casinos page.
How We Handle Your Message
Every enquiry is read by a person, not filtered through a script. If your question touches on something time-sensitive — a bonus that's about to expire, or a payment issue with an operator — flag that clearly at the top of your message so it doesn't sit in a queue behind less urgent mail.
If you're writing in because you're concerned about your own gambling habits, or those of someone close to you, say so directly. We'll point you toward relevant support resources rather than treating it as a standard enquiry. We're a comparison site, not a support service, so we can't offer counselling ourselves — but we won't ignore a message like that either.
Before You Write In
A quick check can sometimes save you a wait for a reply:
- If your question is about a specific brand's terms — minimum deposit, wagering multiple, game restrictions — check the operator's own terms and conditions page first, since these can change without much notice on our end.
- If it's about how we assess and rank Canadian online casino sites, our review process looks at licensing, game selection, payment options for CAD, and the fairness of bonus terms — commission from any operator never buys a higher position.
- If you're after a broader comparison of options rather than a single query, our main rankings and write-ups cover that ground in more depth than a contact reply can.
A Note on Accuracy
Online casino offers, bonus terms and licensing details shift regularly, and we'd rather correct something quickly than leave it wrong. If you've spotted a mismatch between what we've published and what a Canadian online casino currently offers, that kind of feedback genuinely shapes how we keep the site accurate — so it's worth sending even if it seems minor.
Thanks for taking the time to read this far. Drop us a line whenever something needs asking, checking or flagging — we'd rather hear from you than have you guess.